Privacy Policy
Last updated: 10 July 2025
1. Introduction
Intuitional ("we," "our," or "us") is committed to protecting the privacy and personal data of our students, parents, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with Singapore's Personal Data Protection Act (PDPA) and other applicable privacy laws.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Student's full name, NRIC/passport number, date of birth
- Contact information (address, phone number, email address)
- Parent/guardian contact details and emergency contacts
- Academic information (school, grade level, subjects, academic performance)
- Medical information relevant to learning (with consent)
- Payment and billing information
- Photos and videos for marketing purposes (with explicit consent)
2.2 Automatically Collected Information
- Website usage data (IP address, browser type, pages visited)
- Cookies and tracking technologies
- Device information and location data (when applicable)
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing tuition and educational services
- Class scheduling and academic planning
- Communication with students and parents about academic progress
- Processing payments and managing accounts
- Maintaining student records and academic reports
- Ensuring student safety and security
- Improving our services and curriculum
- Marketing communications (with consent)
- Compliance with legal and regulatory requirements
4. Legal Basis for Processing
We process your personal data based on:
- Contract: To provide educational services as per our agreement
- Legitimate Interest: For business operations, safety, and service improvement
- Consent: For marketing communications and photography/videography
- Legal Obligation: To comply with educational regulations and legal requirements
5. Information Sharing and Disclosure
We may share your information with:
- Educational Partners: Schools, examination boards (when necessary)
- Service Providers: Payment processors, IT support, marketing agencies
- Legal Authorities: When required by law or for safety reasons
- Parents/Guardians: Academic progress and administrative updates
We do not sell, rent, or trade personal information to third parties for commercial purposes. All third-party service providers are bound by confidentiality agreements.
6. Data Security
We implement appropriate security measures to protect your personal information:
- Secure data storage with encryption and access controls
- Regular security audits and updates
- Staff training on data protection and confidentiality
- Secure payment processing systems
- Physical security measures at our premises
While we take reasonable precautions, no method of data transmission or storage is 100% secure. We continuously work to improve our security measures.
7. Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. Student academic records are typically retained for 7 years after completion of services. Marketing preferences and website data are retained Until consent is withdrawn. Website analytics data is retained for Up to 2 years.
8. Your Rights
Under the PDPA, you have the right to:
- Access: Request copies of your personal data
- Correction: Request correction of inaccurate information
- Withdrawal of Consent: Withdraw consent for marketing communications
- Data Portability: Receive your data in a machine-readable format
- Complaint: Lodge complaints with the Personal Data Protection Commission (PDPC)
To exercise your rights, please contact our Data Protection Officer using the details provided below.
9. Cookies and Tracking
Our website uses cookies to:
- Improve website functionality and user experience
- Analyze website traffic and usage patterns
- Remember your preferences and settings
- Provide targeted content and advertisements
You can manage cookie preferences through your browser settings. For more information, please see our Cookie Policy.
10. Children's Privacy
Most of our students are under 18 years old. We obtain parental consent before collecting personal information from minors and ensure that all data processing is in the child's best interest. Parents have the right to review, request deletion of, or refuse further collection of their child's personal information.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or website notices. The "Last updated" date at the top indicates when the policy was last revised.
13. Contact Information
For questions about this Privacy Policy or to exercise your rights, contact our Data Protection Officer:
Data Protection Officer
Intuitional Tuition Centre
Email: wrlau@intuitional.sg
Phone: +65 8501 1029
Address: #02-363 , 140 Teck Whye Lane, Singapore 680140
You may also lodge a complaint with the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg